Refund policy

We want you to be completely satisfied with your purchase from Victor Gallery. If for any reason you are not satisfied, we offer a refund or exchange within 7 days of delivery.

To be eligible for a refund or exchange, your item must be in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as a receipt or order confirmation email.

Please note that certain items, such as custom-made rugs, are non-refundable unless there is a defect or error in the product.

To initiate a refund or exchange, please contact us at and include your order number and reason for the return. We will provide you with instructions on how to proceed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain amount of days.

If you have any questions about our refund policy, please don't hesitate to contact us at